Refund policy

Active Disciple Refund Policy

Last Updated: July 15, 2026

At Active Disciple®, we want you to be satisfied with your purchase. If there is an issue with your order, we're here to help.

Return Window

We offer a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must:

  • Be unworn, unused, and unwashed.
  • Include all original tags and packaging.
  • Be in the same condition that you received it.
  • Include proof of purchase or your order number.

Starting a Return

To initiate a return, please contact us at:

Email: activedisciple@activedisciple.shop

If your return request is approved, we will provide instructions on how and where to send your return.

Please do not send items back without first receiving return authorization, as unauthorized returns may not be accepted.

If you have questions regarding a return, you may contact us anytime at:

activedisciple@activedisciple.shop

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If your item arrives:

  • Damaged
  • Defective
  • Incorrect
  • Missing items from your order

please contact us as soon as possible so we can evaluate the issue and make it right.

To speed up the process, please include:

  • Your order number
  • A description of the issue
  • Photos of the product and packaging when applicable

Non-Returnable Items

Certain products are not eligible for return, including:

  • Custom or personalized products
  • Gift cards
  • Final sale items
  • Clearance or discounted items
  • Personal care products
  • Perishable goods
  • Hazardous materials, flammable liquids, or gases

If you have questions regarding a specific product's eligibility for return, please contact us before placing your order.

Exchanges

Because our products are made to order, we do not offer direct exchanges.

The quickest way to receive a different size, color, or product is to:

  1. Submit a return request for the original item (if eligible).
  2. Once approved, place a new order for the desired item.

For sizing issues, please review our sizing charts carefully before ordering.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved:

  • Refunds will be issued to your original payment method.
  • Processing times may vary depending on your bank or credit card provider.
  • It may take several business days for the refund to appear on your statement.

Original shipping charges are non-refundable unless the return is due to our error or a defective item.

Order Cancellations

Orders begin processing quickly to maintain fast fulfillment times.

Because of this, cancellation requests cannot be guaranteed once production or fulfillment has started.

If you need to make changes to your order, please contact us immediately after placing it.

Print-on-Demand Products

Many Active Disciple® products are produced through print-on-demand fulfillment partners.

Because these items are made specifically for each order, returns and refunds for buyer's remorse, incorrect size selection, or preference changes may not be eligible for refund once production has begun.

However, we will always work with you to resolve issues involving:

  • Manufacturing defects
  • Printing errors
  • Damaged products
  • Incorrect items shipped

Contact Us

If you have any questions regarding this Refund Policy, please contact us:

Active Disciple®
Website: https://activedisciple.shop
Email: activedisciple@activedisciple.shop


Thank you for supporting Active Disciple® and helping us spread the Gospel through conversation-starting apparel. ✝️

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